Locations:
5610 Barbados Blvd. - Castle Hayne, NC 28429 - Phone
910-210-4100 - Fax 910-210-4150
Testimonials
Tim Peede
Manager of Information Technology
South River Electric Cooperative
“ATS OpenOne has proven to be a rock solid platform that we depend on to run our business. Oracle on Linux has provided stability that exceeds other platforms and has proven to be zero maintenance from our perspective. The consolidated Financial and Customer Service application approach has proven to be a very good fit for our business. They continue to enhance both applications at a steady pace. These factors alone make the ATS product great. But there is a lot more to the story.
ATS as a company has proven to be a business partner who has shown over and over they are committed to helping us succeed in our business. Over a 27 year career in the IT industry, I have rarely found a organization that was as open and willing to listen. From top to bottom we have had unprecedented access to the people in the organization who understood how the application worked and were willing to adapt and improve it to fit our business requirements. Their staff is technically extremely competent and have even provided assistance that goes way beyond the application itself. Resolving some issues has taken us into areas such as firewalls, networks and desktops. While it would have been easy for them to say “that’s not my problem” they have always helped us see the issues through to resolution.
No application or business relationship is without challenges. We live in a real world. But ATS has earned my complete confidence and trust that they will address issues as they arise and deliver upon their promises in what we define in our industry as “The Cooperative Way”. I would highly recommend them to anyone.”
Brad Shields
Director of IT/Communications
Blue Ridge Electric Cooperative
”Having been a client of ATS for several years now, Blue Ridge EMC has enjoyed a mutual partnership with ATS that focuses on the needs of our electric cooperative. Blue Ridge Electric Membership Corporation serves the mountains of northwestern NC and prides itself on very high customer satisfaction. To obtain high customer satisfaction, Blue Ridge’s software solutions have to adapt to our customer service needs and ATS has done this for us.
We moved to ATS because we needed a company whose software could adapt to what we feel is the best of breed software across our electric industry. We did not want to have to adapt our operations to a one package fits all solution. We use Partner Software staking, ABB Cadops for outage, Milsoft for mapping and modeling, Sienna Tech’s IVR, and Aclara’s TWACS AMI solution. ATS has integrated their software solutions with each of these vendors. ATS’s philosophy is that they will work with our cooperative to deliver solutions that fit our way of delivering great customer service to our membership. Our systems delivery continues to evolve and ATS works closely with us to make this delivery successful.”
Kate Frank
Vice President of Finance
South Central Indiana
“In 2000, a team of employees from SCI decided to look at other service providers. ATS’s product line was very forward looking. It was a true windows-based system when no other service provider was offering a windows-based system. With ATS’s reporting capability, we can create any type of report we want. Reports can be downloaded into Excel and emailed. ATS also partnered with industry leaders for some of their systems, they didn’t try to recreate the wheel. It was a huge leap forward when we switched from our prior service provider to ATS. It was a whole new way of thinking. The ATS system streamlined our processes. We are now able to provide better service and information to our members and our board of directors. We have better information to make decisions. We look at things differently. My experience with ATS’s customer service dept has also been top notch. I get quick responses from their friendly staff-many of whom I know on a first name basis.
ATS offers us innovative solutions. They value our input. They listen to their customers via a member’s advisory board and annual conference. At the annual conference, ATS offers training on their systems and they discuss upcoming changes in future releases of the software. They are working on things we haven’t even realized we need.”
Tommie Gipson
Systems Analyst
Choctawhatchee Electric Cooperative (CHELCO)
“We began using ATS in 2005 and today I cannot imagine trying to do our jobs without it.
I've been in employee meetings and asked to see a show of hands from anyone who would like to see us give up our ATS software, and I've never seen a hand raised or a head nod. I've often heard unsolicited compliments from fellow employees about how ATS has helped them do a better job in less time and they never want to go back to what we had before.
As an IT professional, I am happy to know our mission critical data is running on Linux servers and Oracle databases. The reliability of our ATS software has been excellent. The user interface is easy to navigate and gives employees quick access to the information they need.
I began working in the Engineering department in 1987. Being familiar with the RUS work order system and service orders, I can say with confidence that ATS's work management system is hands down the best I've ever seen. We have saved significant man hours using work management and the cutoff management provided by ATS. We use the work management in CIS for both service orders and work orders using one numbering system to make it easier for all of our employees.
Software is a tool that should help us serve our members better. ATS is our software work horse and is one of the best tools we have.”
Janet Steed
Computer Systems Manager
Tri-County Texas
Tri-County Electric Cooperative has been an ATS client for four years and our employees are still impressed with what it can do for us. There is so much information that’s available to every department in a single place. This software is not only powerful, but extremely user friendly…from the basic customer information to the advanced reporting tools.
The integration capabilities and possibilities of the software itself are impressive, not to mention the cutting-edge technologies ATS uses to deliver the product to the user.
ATS clients can participate in the improvement of the applications. With each new client comes the opportunity to contribute ideas to enhance and improve daily workflow.
Having been familiar with the original version of the ATS software made available to their first cooperative client, it’s remarkable to see how far this product has evolved.
It’s exciting to be a part of the next generation of the ATS OpenOne software. It’s a great product that just keeps getting better.
Bobby Smith
Director of Information Technology
Laurens Electric Cooperative
“Before making a decision to convert to ATS in 2003, Laurens Electric had spent over a year analyzing its processes and assessing its needs in the area of customer and facility information. Our decision to partner with ATS was based on their ability to provide the specific requirements for our business. Our relationship has truly been a partnership as they have continued to move their products forward, meeting the demands and requests of the ever-changing market and customers. We look forward to a long-lasting relationship with ATS as they continue to stay on the leading edge of technology, allowing us to adapt to the changing demands of our customers and helping us to run our business more effectively.“
