Locations:
5610 Barbados Blvd. - Castle Hayne, NC 28429 - Phone
910-210-4100 - Fax 910-210-4150
OpenOne Customer Information/Billing
The utility distribution market is expanding and requires products that can manage this growth. The OpenOne CIS and Billing System is packed with features. From a comprehensive account browser to credit and bad debt handling to service orders that are directly integrated with the OpenOne Financial and ESRI-based GIS Systems. All this power is at your fingertips.
OpenOne CIS goes beyond industry standards to exceed expectations. This feature rich system makes it possible to automatically correspond directly with customers, banks, and collection agencies. OpenOne helps build the bridges that can enhance communications and relationships between utilities and their business partners and consumers.
- Work Management/Service Orders (+)
- Meter Management (+)
- Cutoff Management (+)
- Billing Services (+)
- Internet Bill Presentment and Payment (+)
- Payment Processing (+)
- Total Integration (+)
- Retail Services and Products (+)
- Reports (+)
This comprehensive work management system manages resources, tracks events that enables workers to be more accountable for their work, and monitors workflow in real-time. With OpenOne's robust resource management system, electric distribution utilities can assign resources to specific service centers or group areas within the company to handle particular responsibilities. In this way, the right resources can always be applied to the right projects in a timely fashion. Plus, service orders can be created for any type of work a utility needs to perform. By viewing the journal within a service order, users can see events associated with that order, such as reassignment of resources, notes, service order status changes and resources. With OpenOne, it's a simple matter to click and view a customer's account. Then click again to view the service order. It's easy to view and complete every step needed for a service order: status, route, or staking details with the material needed. Just click! The entire work management system offers the ultimate flexibility to meet the needs of today's ever changing environment.
Maintaining accurate meter data is an imperative. With OpenOne, you can choose different options to collect and organize meter data through meter books. Customize meter readings, schedules, and exceptions. OpenOne CIS supports multiple meters on an account, meter estimation and meter reading true up. Whether your utility uses ITRON, Turtles or other handheld devices, OpenOne CIS can be tailored to your needs to give you the power to choose when, where, and how you want to collect meter readings. With OpenOne's flexible meter inventory system, it's easy to maintain the status and availability of each of the utility's meters. Plus, meter testing can be tracked to ensure meter readings are accurate.
The Cutoff Management system enables utilities to track delinquent consumers and cutoff information quickly and easily; and the system can be customized to allow utilities to keep member information current. Potential cutoffs can be run in the event that a consumer does not respond to a delinquent mailer and the past due amount remains unpaid. This information can then be used to inform members that their service is at risk of being cutoff. Running potential cutoffs can go a long way to helping avoid the need for generating cutoff tickets. OpenOne CIS provides a view of members with accounts that are flagged for potential cutoffs, as well as the ability to search for particular accounts by date. Data can be exported to any third party after hours call center for notification to all members listed for potential cutoffs.
Whether you run daily or cycle billing, OpenOne CIS supports all of your billing needs with many customizable options to fit your company. OpenOne CIS can handle any billing rate you may have, even if it's a special rate for a special consumer. Billing history is retained for life on a consumer. It's simple to go back in time and review a consumer's bill. Specify billing components for regular billing or options to generate a final bill. OpenOne CIS supports security light billing, arrangements and budget billing. OpenOne CIS provides professional-looking bills, along with reports. And you can print them both!
The ATS Electronic Bill Presentment and Payment (EBPP) system is now available. This new capability offers an easy-to use Web-based solution that can provide your customers with real-time access to their accounts. Now, customers can securely view their account information and pay their electric bills instantly from anywhere. Transactions are posted in real-time. Our new EBPP is another important step towards satisfying your customers with a simple way to do business with your coop. They can now enroll themselves directly through the coop's Web site. And they can see their account summary and snapshot its current status. And if they have multiple accounts they can view them all. Plus, each customer can look at historical data for their accounts bills, payments, and usage. ATS's new system takes credit card payments (VISA, MC, AMEX, DISCOVER) as well as E-checks. Here's a great way to simplify the way your customers do business with your coop, and eliminates much of the extra time spent by your staff answering all inquiries directly.
ATS recognizes that consumers with varied financial backgrounds require different payment options. OpenOne CIS accepts cash, credit card, check, and electronic payments. Drafts couldn't be any simpler than with OpenOne CIS. Different options are available for electronic payments from a consumer. Receipts can even be printed to give to consumers. OpenOne CIS lets individual, batch, and third party payments be customized to fit the way your utility does business. Apply a payment to the wrong account? The Reverse Payment feature erases and corrects the error!
With a comprehensive browser at your fingertips, data can be managed for direct integration with the OpenOne Financial and ESRI-based GIS Systems. All billing and payment journal entries are made in real-time and allows the general ledger to always stay in balance. With a click of the mouse, you can view and manage outages and maps all from your consumer browser.
Thinking ahead of the competition, OpenOne CIS is the all-in-one solution to create customer accounts and for selling merchandise, too! Let OpenOne CIS process your one-time sales and merchandise sales to members and non-members alike. Offer customers term credit and revolving credit financing - because OpenOne CIS can do both! Complicated payment and amortization calculations have never been easier. Remember, OpenOne CIS automates everything for you. A few, simple keystrokes can add accounts, create invoices, relieve material inventory, calculate payments, and print sales tickets!
The ATS OpenOne suite of products were designed with an integrated enterprise data model in mind. The data model is based on object relational technology and implemented on Oracle 9i Release 2. The Oracle database inherently is open and has many data mining tools available. ATS has chosen Oracle's Discoverer end user query tool as the supported environment for mining and analyzing data in the OpenOne suite. This tool provides a business view of data to hide the complexity of the underlying data structures. This allows for the organization to focus on solving business problems instead of writing complex programs to mine the data.
Out of the box, the ATS OpenOne suite comes with all the essential reports required for RUS regulatory requirements and also ships with a business view of the data so organizations can begin to solve business problems by mining their own data with the easy to use Discoverer tool. The reports that ATS ships can be tailored or modified by the end users creating variants or from scratch brand new reports can be created. All of the modifications to existing reports and the creation of new reports are all done from an easy to use graphical user interface. No knowledge of programming is necessary or required in order to get to the corporate data. Security has also been considered in this solution as a layer that sits between end users and data. This allows management control over the data that is exposed to various types of end users.
